Privacy policy

1. Introduction

This Privacy Policy explains how Bixneoion (“we”, “our”, or “us”) collects, uses, stores, and protects your personal data when you visit or make a purchase from our website.

We are committed to protecting your privacy in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws.

2. Information We Collect

We may collect the following types of personal data:

  • Identity information (such as name)
  • Contact information (such as email address, phone number, billing/shipping address)
  • Order information (purchased products, payment status, delivery details)
  • Device and usage data (IP address, browser type, cookies, browsing behavior)

3. How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfill your orders
  • To provide customer support
  • To send order confirmations and shipping updates
  • To improve our website, services, and user experience
  • To comply with legal obligations
  • To prevent fraud and ensure website security

4. Legal Basis for Processing (GDPR)

We process your personal data based on:

  • Contract necessity (to fulfill your order)
  • Legal obligation
  • Legitimate interests (improving services and security)
  • Your consent (for marketing emails, if applicable)

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable website functionality
  • Analyze website traffic and performance
  • Improve user experience

You may disable cookies in your browser settings, but some features may not function properly.

6. Data Sharing

We do not sell your personal data.

We may share your data only with trusted third parties, including:

  • Payment processors (e.g., Visa, Mastercard, American Express, JCB, Discover, Diners Club)
  • Shipping and logistics partners
  • IT and hosting service providers

All third parties are required to handle your data securely and in compliance with applicable laws.

7. International Data Transfers

Your data may be transferred and processed outside the European Economic Area (EEA). We ensure appropriate safeguards are in place to protect your data.

8. Data Retention

We retain your personal data only as long as necessary for:

  • Order fulfillment
  • Legal and tax obligations
  • Dispute resolution

9. Your Rights (GDPR Rights)

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Request data portability

To exercise your rights, contact us at the email below.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices or content.

12. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at:

Customer Service Email:solutions@bixneoion.com
Address: 7370 State Highway 12, Sherburne, NY 13460, USA
Telephone: +1 (239) 285-0550
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)