Order Cancellation Policy

 

At Bixneoion, we strive to provide a transparent and customer-friendly shopping experience. This Order Cancellation Policy explains the conditions under which customers may cancel their orders.

1. Cancellation Before Shipment

Customers may request to cancel an order free of charge before the order has been shipped.

To request a cancellation, please contact our customer support team as soon as possible and provide your order number.

If the cancellation request is approved before shipment, a full refund will be issued to the original payment method.

2. Cancellation After Shipment

Once an order has been shipped, it can no longer be canceled.

If you no longer wish to keep the product, you may exercise your right of withdrawal in accordance with our Return and Refund Policy after receiving the order.

3. Right of Withdrawal for Consumers

Consumers located in the European Economic Area (EEA) have the right to withdraw from their purchase within 14 calendar days after receiving the goods, without providing a reason, unless an exception permitted by law applies.

To exercise this right, customers must notify us of their decision before the withdrawal period expires.

4. Refund Processing

Approved refunds resulting from order cancellations will be processed using the original payment method.

Refunds are generally completed within 1–5 business days after approval. Processing times may vary depending on the payment provider or financial institution.

5. Non-Cancellable Orders

Certain orders may not be eligible for cancellation, including:

  • Orders that have already been shipped;

  • Customized or personalized products;

  • Products excluded from withdrawal rights under applicable consumer protection laws.

6. Incorrect Information

Customers are responsible for providing accurate shipping and contact information when placing an order.

If incorrect information causes shipping delays, failed deliveries, or additional costs, cancellation requests may not be accepted once the order has entered processing or shipping stages.

7. Policy Updates

Bixneoion reserves the right to modify this policy at any time to comply with applicable laws and operational requirements. Any updates will be published on this page.

8.Contact Us

Customer Service Email:solutions@bixneoion.com
Address: 7370 State Highway 12, Sherburne, NY 13460, USA
Telephone: +1 (239) 285-0550
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)