GDPR Privacy Policy

 

At Bixneoion, we respect your privacy and are committed to protecting your personal data. This GDPR Privacy Policy explains how we collect, use, store, process, and protect personal information in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Introduction

This Privacy Policy applies to all visitors, customers, and users of the Bixneoion website.

By accessing or using our website, you acknowledge that your personal data may be processed as described in this policy.

2. Personal Data We Collect

Depending on your interaction with our website, we may collect the following categories of personal data:

Identity Information

  • Full name

  • Billing name

  • Shipping recipient name

Contact Information

  • Email address

  • Telephone number

  • Shipping address

  • Billing address

Transaction Information

  • Order details

  • Purchased products

  • Payment status

  • Delivery information

Technical Information

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website usage information

Marketing Information

  • Communication preferences

  • Newsletter subscription preferences

  • Consent records

3. How We Collect Data

We collect information through:

  • Orders placed on our website;

  • Contact forms;

  • Newsletter subscriptions;

  • Customer service communications;

  • Website cookies and similar technologies;

  • Analytics and security tools.

4. Legal Basis for Processing

We process personal data under one or more of the following legal bases:

Contract Performance

To process orders, arrange deliveries, and provide customer support.

Legal Obligations

To comply with applicable laws, tax regulations, accounting obligations, and consumer protection requirements.

Legitimate Interests

To improve website performance, prevent fraud, enhance security, and improve customer experience.

Consent

For marketing communications, newsletter subscriptions, and non-essential cookies where consent is required.

5. How We Use Personal Data

Personal information may be used to:

  • Process and fulfill orders;

  • Manage customer accounts;

  • Provide customer support;

  • Arrange shipping and delivery;

  • Prevent fraud and abuse;

  • Improve products and services;

  • Comply with legal obligations;

  • Send marketing communications when consent has been provided.

6. Data Sharing

We do not sell personal information.

We may share personal data with:

  • Payment service providers;

  • Shipping and logistics providers;

  • Website hosting providers;

  • Analytics providers;

  • Legal or regulatory authorities when required by law.

All third-party providers are expected to maintain appropriate data protection standards.

7. International Data Transfers

Where personal data is transferred outside the European Economic Area (EEA), we take appropriate safeguards to ensure GDPR-compliant protection, including contractual safeguards where applicable.

8. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill contractual obligations;

  • Meet legal and accounting requirements;

  • Resolve disputes;

  • Enforce agreements;

  • Maintain security records.

Retention periods may vary depending on the type of data and legal obligations.

9. Your GDPR Rights

Under GDPR, you may have the following rights:

Right of Access

Request access to the personal data we hold about you.

Right to Rectification

Request correction of inaccurate or incomplete personal data.

Right to Erasure

Request deletion of your personal data under applicable circumstances.

Right to Restrict Processing

Request limitation of certain processing activities.

Right to Data Portability

Receive your personal data in a structured and machine-readable format.

Right to Object

Object to certain types of processing, including direct marketing.

Right to Withdraw Consent

Withdraw previously granted consent at any time.

Right to Lodge a Complaint

File a complaint with your local data protection authority.

10. Data Security

We implement reasonable technical and organizational security measures designed to protect personal data against:

  • Unauthorized access;

  • Accidental loss;

  • Misuse;

  • Alteration;

  • Disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

11. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, analyze traffic, and enhance user experience.

Additional information can be found in our Cookie Policy.

12. Children's Privacy

Our website is not intended for individuals under the age required by applicable law.

We do not knowingly collect personal data from children.

13. Changes to This Policy

We may update this GDPR Privacy Policy from time to time to reflect legal, regulatory, or operational changes.

The updated version will be posted on this page with a revised effective date.

14. Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your GDPR rights, please contact us using the contact details provided on our website.

Customer Service Email:solutions@bixneoion.com
Address: 7370 State Highway 12, Sherburne, NY 13460, USA
Telephone: +1 (239) 285-0550
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)