Shipping Policy

At Bixneoion, we strive to provide a smooth, transparent, and dependable shipping experience. This Shipping Policy outlines where we deliver, how orders are processed, estimated delivery times, shipping charges, and other important shipping information.

1. Shipping Destinations

We currently ship to the following countries only:

• United States

• Germany

At this time, we are unable to ship to destinations outside these countries.

Orders placed with shipping addresses outside our supported delivery regions may be canceled, and any payment received will be refunded.

2. Shipping Fees

All prices displayed on our website are in U.S. Dollars (USD).

Our shipping rates are as follows:

• Orders over $128.98 USD: Free Shipping

• Orders under $128.98 USD: Shipping fee of $10.49 USD

The applicable shipping cost will be calculated and displayed during checkout before your payment is completed.

3. Order Processing

Once your payment has been successfully confirmed, your order will typically be processed within 1–3 business days.

Order processing includes:

• Order verification

• Payment confirmation

• Product preparation

• Packaging and shipment scheduling

Please note that orders are not processed, packed, or shipped on weekends or public holidays.

4. Estimated Delivery Time

After your order has been shipped, the estimated delivery time is 6–10 business days.

Delivery times may vary depending on factors such as:

• Delivery destination

• Carrier operations

• Weather conditions

• Customs procedures (where applicable)

• Peak shopping seasons and public holidays

All delivery timeframes are estimates and should not be considered guaranteed delivery dates.

5. Order Tracking

Once your shipment has been dispatched and tracking information becomes available, you will receive a shipping confirmation email containing your tracking details.

You can use this information to monitor the progress of your shipment.

Please allow some time for the tracking information to become active after your order has been shipped.

6. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information when placing an order.

Bixneoion cannot be held responsible for shipping delays, failed deliveries, or additional costs resulting from:

• Incorrect shipping addresses

• Incomplete address information

• Incorrect contact details provided during checkout

7. Failed Delivery Attempts

If delivery cannot be completed due to customer-related circumstances, including but not limited to:

• An incorrect delivery address

• Failure to receive the package

• Failure to respond to carrier notifications or requests

additional shipping or handling fees may be required before the order can be reshipped.

8. Damaged or Lost Packages

If your order arrives damaged, please contact our customer support team within 48 hours of delivery and provide photographs whenever possible.

If you believe your package has been lost during transit, please reach out to us so we can investigate the matter with the shipping carrier.

Each claim will be reviewed individually based on the available shipping records and supporting information.

9. Shipping Delays Beyond Our Control

While we make every effort to deliver orders on time, delays may occasionally occur due to circumstances beyond our reasonable control, including:

• Severe weather conditions

• Transportation disruptions

• Customs inspections

• Natural disasters

• Public emergencies

• Carrier service interruptions

If such situations arise, we will do our best to keep you informed about the status of your shipment.

10. Customs, Duties and Taxes

For shipments to our supported destinations, applicable taxes are handled in accordance with local regulations.

Any taxes or mandatory charges that must be collected at checkout will be clearly displayed before you confirm your order.

11. Contact Us

If you have any questions regarding shipping or your order, please feel free to contact our customer support team:

Customer Service Email: solutions@bixneoion.com

Address: 7370 State Highway 12, Sherburne, NY 13460, USA

Telephone: +1 (239) 285-0550

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST).