Shipping Policy

 

At Bixneoion, we are committed to providing a transparent and reliable delivery experience. This Shipping Policy explains our shipping destinations, processing times, delivery estimates, shipping fees, and related information.

1. Shipping Destinations

Bixneoion currently ships exclusively to:

  • United States
  • Germany

We do not currently ship to other countries or regions.

Orders placed with delivery addresses outside the supported shipping destinations may be canceled and refunded.

2. Shipping Fees

All prices on this website are displayed in USD (United States Dollars).

We offer the following shipping conditions:

  • Free Shipping on orders over $128.98 USD
  • Orders under $128.98 USD: $10.49 USD shipping fee

Shipping costs are clearly shown at checkout before payment.

3. Order Processing Time

After payment has been successfully confirmed, orders are prepared and processed within:

1–3 business days

Processing time includes:

  • Order verification;
  • Payment confirmation;
  • Product preparation;
  • Packaging and dispatch arrangements.

Orders are not processed, shipped, or delivered on weekends or public holidays.

4. Estimated Delivery Time

Once shipped, estimated delivery time is:

6–10 business days

Delivery estimates may vary depending on:

  • Destination location;
  • Carrier operations;
  • Weather conditions;
  • Customs procedures (if applicable);
  • Peak shopping periods and public holidays.

The delivery time shown is an estimate and is not a guaranteed delivery date.

5. Order Tracking

When tracking information becomes available, customers will receive a shipping confirmation email containing tracking details.

Customers can monitor shipment progress using the tracking information provided.

Please allow sufficient time for tracking information to become active after dispatch.

6. Delivery Address Accuracy

Customers are responsible for providing complete and accurate shipping information when placing an order.

Bixneoion is not responsible for delays, failed deliveries, or additional costs resulting from:

  • Incorrect addresses;
  • Incomplete address information;
  • Incorrect contact details provided by the customer.

7. Failed Delivery Attempts

If a delivery cannot be completed due to customer-related reasons, including but not limited to:

  • Incorrect address;
  • Failure to receive the package;
  • Failure to respond to carrier requests;

additional shipping or handling charges may apply for reshipment.

8. Damaged or Missing Packages

If your order arrives damaged, please contact us within 48 hours of delivery and provide relevant photographs whenever possible.

If your package appears lost during transit, please contact our customer support team so that we can investigate with the carrier.

Claims are reviewed individually based on carrier records and available evidence.

9. Delays Beyond Our Control

Occasionally, shipping delays may occur due to circumstances beyond our reasonable control, including:

  • Severe weather;
  • Transportation disruptions;
  • Customs inspections;
  • Natural disasters;
  • Public emergencies;
  • Carrier service interruptions.

In such situations, we will make reasonable efforts to keep customers informed.

10. Customs, Duties and Taxes

For shipments to supported destinations, applicable taxes are handled according to local regulations.

Any charges that must legally be collected at checkout will be clearly displayed before order confirmation.

11. Contact Us

 Customer Service Email:solutions@bixneoion.com
Address: 7370 State Highway 12, Sherburne, NY 13460, USA
Telephone: +1 (239) 285-0550
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)